Manitowoc Cranes, owner of the Potain, Grove and National Crane brands, has opened a new customer support office in Cajicá, Colombia, nine miles to the north of Bogotá.
The facility already has a significant stock of replacement parts and components and is being staffed to provide a full after sales support to crane owners, including training. It follows the opening of a similar facility in Lima, Peru, around 18 months ago, and joins other operations in Sao Paulo, Brazil, Santiago in Chile, and Monterrey, Mexico. The team includes regional business manager Carlos Casallas, sales rep Cesar Varon and field service technicians Rafael Hernandez and Edwin Salazar.
The Columbian team: (L-R) Carlos Casallas, Rafael Hernandez, Edwin Salazar and Cesar Varon
Regional business manager Carlos Casallas is responsible for Colombia and Ecuador, speaking of the new facility he said: “With this new facility we have enhanced our customer support in Colombia. The feedback has already been outstanding. Having direct access to parts and services has cut delivery times by half, leading to greater efficiency on job sites and substantial cost savings for crane owners.”
Cristián Galaz, general manager for South and Central America added: “These investments reflect our commitment to strengthening our regional presence moving closer to our customers, which rely on their Grove and Manitowoc cranes. Delivering parts and services faster has already resulted in great return for our customers. Being geographically closer to our customers also allows us to build trust and enhance their overall experience.”
The address of the new location is Carrera 5 # 11D-221Sur (San Roque), Torre E, oficina 403, Cajicá, Cundinamarca, Colombia – Tel: + 57 321 4050066 or +57 311 2757978
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