08.02.2006

Manitowoc statement on UK service

Manitowoc has today issued a statement concerning the steps it has taken to “ensure that its customers experience no disruption in service, following the trading difficulties announced by its UK representative, Samuel Walker & Sons Ltd”.

It points out that the difficulties only affect the Grove product line, Potain and Manitowoc products are supported directly from Manitowoc’s UK facilities.

Steve Barnett, managing director of sales and operations for Manitowoc UK, said “taking care of customers is our number one priority we have a duty of care to our customers, and I expect us to fulfill that duty. We have an excellent reputation for taking care of our customers, so we are taking the necessary steps to ensure that continues.”

Thibaut Lebesnerais, vice president of Manitowoc Crane Care in the European region added. “We remain fully committed to providing the best possible after-market care to our customers. We have reacted swiftly to this situation and I’m completely confident our customers will notice no difference in the supply of parts and service for their Grove cranes. We have resources and systems in place to ensure our high level of customer service continues on an on-going basis.”

The announcement also says that as an initial response, the company has acquired additional resources for both Grove spare parts and service which will be coordinated through its Sunderland offices.

It also says that the arrangements form part of a larger action plan, details of which the company will communicate to customers over the coming weeks.
See Vertikal.Net: Feb 1