15.09.2006

Wizard spends on customer service

Following a strategic business review Wizard Workspace, the access rental company that emerged from Independent Access Supplies, says that it is investing in a number of areas in order to improve its sales, customer service and engineering support functions.

The investments include:-

-Around £30,000 for software for new workshop management processes that will be rolled out across the entire engineering and operations functions bringing, says the company, benefits in equipment turnaround time and equipment reliability.

- A new Technical Support Centre in East Anglia
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The new wizard workspace facility for East Anglia

-Around £90,000 on a new IT network including Dell, Hewlett Packard, Cisco and Verizon equipment with disaster recovery through a mirrored remote site. The new system will provide the hire and support desks with ‘real time’ information in order to provide higher levels of customer service.

-Replacement at around £35,000 of older PC hardware including flat screens and latest Dell technology for every member of staff.

-Professional training courses for Hire Desk and Sales & Business Development staff.

Background

Wizard Workspace is the relatively new name for what was Independent Access Supplies. Since a management buy in rescued the business from administration, the new owners have spent money upgrading the fleet and are now looking to upgrade the company's information systems, in order to provide a higher level of accurate information to the staff that work with customers over the phone.