Genie has added a software download function to ‘Serial Hub’, part of its myGenieLift customer portal. Customer's technicians can use it to check whether a machine is running the latest software and download updates if needed.
Users enter a machine's serial number, either by using the GenieLift Portal and selecting it from a menu, or by scanning the QR code on the machine, and Serial Hub will list the latest recommended software files for that machine's configuration.
Dana Peters Dana Peters, director of digital services, said: "By presenting the latest recommended software by default, Serial Hub eliminates manual searching and creates a more secure, efficient user experience."
The company says the machine software will stay available on the Genie website during a transition period, it will then move fully to Serial Hub as more customers start using the portal.
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