04.01.2012

Hewden invests in customer service

UK based rental company Hewden has appointed Michaela Simpson to the newly created role of head of customer experience.

She joins the company after almost three and half years with Yodel and the Home Delivery Network where she was customer experience manager. Prior to that she spent over six years within the enterprise marketing area of Vodafone where she gained a Six Sigma black belt. She started her career as a team manager at Marks & Spencer.
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Michaela Simpson

Hewden says that the appointment is part of a number of initiatives aimed at delivering excellence in customer service and that one of her first objectives is “to analyse the various ways customers engage with the company, in order to ensure its communication channels are suited to their needs.”

Simpson added: “It’s refreshing to have joined a business where top management and marketing divisions are championing customer satisfaction programmes. A number of changes have already been brought about as the direct result of listening to customer needs.”
“We will continue to consult with our customers to enable on-going developments, improvements and efficiencies.”