Konecranes Widens Service Offering
Konecranes, the overhead crane manufacturer is introducing a new five stage range of service levels designed to offer a wider range of programmes to match customers’ maintenance and performance needs.
The five service levels include the following “solutions”: Contact, Condition, Care, Commitment and Complete.
The Contact solution provides services and solutions on a need-by-need basis. Customers purchase products and services, such as spare parts, repairs, emergency on-call, inspections or modernisation, but retain the responsibility of managing their maintenance activities.
The Condition solution, offers as-needed inspections and repairs to improve the condition and reliability of the equipment. The customer requests periodic, scheduled inspections from Konecranes and receives recommendations and quotations regarding further repairs and maintenance.
In the Care solution Konecranes is the primary service provider and takes full responsibility for the planning, arranging and care of inspections and preventative maintenance activities, and may also complete repairs as part of a preventative maintenance programme without any repair offering or proposal process.
The fourth level is the Commitment solution, a full-scope maintenance programme, where the customer and Konecranes share the responsibility of maintaining and improving the productivity and availability of the overhead lifting equipment: The customer fully outsources all crane and lift-truck maintenance activities to Konecranes. Shared, long-term targets and key performance indicators are defined in order to achieve a productivity-enhancing situation.
In the Complete solution Konecranes provides the complete material-handling service, taking wide-scale responsibility for the functionality and availability of overhead lifting equipment and personnel. At this level, Konecranes may also provide crane operation services for the specific parts of production where lifting and transport of goods are the core processes.
Konecranes says it has more than 3,500 technicians servicing more than 370,000 cranes, port equipment and machine tools worldwide.