14.01.2015

Customer service director for AFI

UK rental company AFI has appointed Carlo Vinci to the newly-created position of customer service director.

Vinci joined AFI as Midlands regional manager 10 years ago and when AFI acquired Hi-Reach in 2013 he took on the role of integrating it into the AFI business, becoming customer service manager about a year ago. He has more than 30 years’ experience in the powered access industry.
Please register to see all images

Carlo Vinci

Vinci said: “Our aim is to put the customer at the heart of everything that we do and my appointment is the latest in a series of initiatives to meet that goal. For example, we have joined the Institute of Customer Service and have carried out surveys to gain an understanding of where we currently are in terms of customer satisfaction. The survey results are very promising and give us a good base from which we can build.”

“We have also sought feedback from our employees on how we can further improve customer service and have implemented staff training programmes, held roadshows and have developed a customer charter”.

AFI chairman David Shipman added: “We are extremely pleased to welcome Carlo to the board. His appointment to the new role of customer service director is both a recognition of his personal achievements and valuable contribution to the AFI team over many years, and the fact that we remain deeply committed to further enhancing our industry leading standards of customer service in the years ahead. Carlo is the ideal person to lead our customer service drive and build on the good work that he has already started. We wish him every success in his new role.”