04.03.2009

Genie announces new Support programme

Aerial lift and telehandler manufacturer- Genie has announced a new “one-stop-shop for customer support services” dubbed Genie 360°!

The new programme includes a collection of services ranging from refurbishing, used equipment, field and factory service support, training, parts and warranty.

The details are as followes:


Extended Service Protection Plan

Genie will now offer Terex Xtend extended service protection plans on its complete line of booms, scissors and telehandlers. All U.S. customers now have the opportunity to purchase extended warranties for these models. The extended service protection plan provides customers the opportunity to purchase one to four years of additional coverage.

New Fleet Service Parts Program

Equipment parts for other manufacturers’ products will now be available to order from Genie North America. Three hundred non-Genie parts will initially be available, with additional parts added each month.

Onlline ordereing
Parts for Genie aerial work platforms and Terex light towers and generators are available for order via the online Serial Number Smart Parts Lookup System. Newly added parts for competitor products will be available on the parts page of Genie's Website. Orders may also be submitted by fax or phone.

New Customer Care Centre

Genie has recently reorganised its Customer Service teams to create a North American Customer Care Center of Excellence. Which will, it says, allow it to drive innovation, quality, systems and process improvement to achieve a best-in-class customer experience.

Equipment Financing Options

As it does with new Genie and Terex equipment, Terex Financial Services will provide attractive financing options for used equipment. These programs are specifically tailored for used equipment acquisition and will provide competitive rates to assist customers in managing their fleet needs.

Siva Balakrishnan, vice president global services said:“Genie 360 is a complete collection of services which take into account customer support equipment needs from a holistic approach – from beginning to end,” “Our intention for Genie 360° is to clearly communicate our commitment to our customers by offering our fullest support at every turn. We have recently reorganised our structure and improved our processes and programs to better serve our customers.”

“Genie 360° will eventually bring all of Genie’s after sales offerings together worldwide, providing us a way to easily introduce future programs to meet our customers’ growing needs. We are very passionate about developing the Company in this direction, and will offer additional programs in the future,” adds Balakrishnan.